# Who are Otis Worldwide Corporation's customers? Who does Otis Worldwide Corporation earn revenue from?
Canonical: https://valuechain.wiki/otis-worldwide · Facet: customers · Updated: 2026-09-24T04:41:19.414113+00:00 · Source: ValueChain.wiki (cited money-flow graph)

**Citable summary**: Otis Worldwide Corporation discloses no named confirmed revenue counterparties; 2 relationships are tracked as undisclosed/aggregate. Per the valuechain.wiki graph: 2 revenue edges, backed by 3 dated sources, 1 of them primary filings (as of 2026-09-24).

### Shanghai Metro (mid)
- metric: Count 490 escalators · Shanghai Metro Line 19 contract announced Q4 2025 · Minimum number of heavy-duty public escalators in the Shanghai Metro Line 19 supply contract
- note: Shanghai Metro selected Otis to supply more than 490 heavy-duty public escalators for Line 19. Otis already supports about 2,700 elevators and escalators across 13 Shanghai Metro lines.
- [confirms] Otis Worldwide and FactSet (EN, ir, published 2026-01-28) https://s203.q4cdn.com/227649559/files/doc_financials/2025/q4/4Q25-Otis-Worldwide-Corp-Earnings-Call-Transcript.pdf: "Otis was selected to supply more than 490 heavy-duty public escalators for Shanghai Metro Line 19."

### Emaar Properties (mid)
- metric: Count 42 equipment_units · 2024 modernization contract · Combined 34 elevators and eight escalators covered by the Burj Khalifa modernization contract
- note: Emaar Properties selected Otis to modernize 34 elevators and eight escalators at Burj Khalifa and extended service for all units by 10 years. Financial terms were not disclosed.
- [mentions] SEC EDGAR (EN, filing, published 2026-02-05) https://www.sec.gov/Archives/edgar/data/1781335/000178133526000011/otis-20251231.htm: "We are not dependent on any single customer and do not have any contracts material to Otis as a whole with any single customer."
- [confirms] Otis Worldwide (EN, ir, published 2024-03-06) https://otisinvestors.com/news/news-details/2024/Otis-Wins-Modernization-Project-and-10-Year-Service-Contract-Extension-for-Burj-Khalifa/default.aspx: "The contract includes servicing of all the units for an additional 10 years."

Reverse side: https://valuechain.wiki/otis-worldwide/suppliers.md · Ripple: https://valuechain.wiki/otis-worldwide/ripple.md

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